AVL Networks Billing Portal Overview
AVL Networks Billing Portal: The purpose of this portal is to provide our clients with hassle free billing management and client support. It only takes a few minutes to familirize yourself with our billing portal. Most of the content is straight foward, however if you have any trouble please continue reading this file.
|AVL Billing Portal - Invoice Overview
|View Your Paid Invoices
||BILLING -> active invoices -> Select Billing Type 'Paid'
|View Your Unpaid Invoices
||BILLING -> active invoices -> Select Billing Type 'Unpaid'
|View Your Recurring Invoices
||BILLING -> recurring -> Next Recurring Charges
Extensive AVL Networks Billing Portal Overview
View Your Paid/Unpaid Invoices
|AVL Billing Portal - Support Overview
|View Open Support Tickets
||SUPPORT -> overview -> viewing overview
|View Closed Support Tickets
||SUPPORT -> closed tickets -> viewing closed tickets
|Submit A Support Ticket
||SUPPORT -> submit ticket -> Complete fields, then click 'submit ticket'
: While at this location, you can select "Paid", "Unpaid" or "All Types" from the upper right drop downn menu. This will output your chosen results.
View Your Recurring Invoices
: This location will list all recurring charges that are active on your account. A recurring charge is a charge that is automatically paid either monthly or yearly (whichever the client chose during signup).
View Your Open Support Tickets
: This location will list all open support tickets along with the ticket's type, status, and priority.
View Your Closed Support Tickets
: This location will list all closed support tickets along with the ticket's subject, status, and priority.
Submit A Support Ticket
: To submit a support ticket, browse to the location shown above (SUPPORT -> submit ticket) and complete all of the fields. This includes ticket type, priority, subject, and message. You can also optionally upload a file if necessary. (Maximum Size: 2MB)
Pay Your Invoice
: To pay an invoice browse to your active invoices (BILLING -> active invoices). Then check the box next to the invoice that you want to pay. A 'Pay Invoice' button will appear after you check the box. Click 'Pay Invoice'. You will then be taken to a PayPal checkoout page. Complete the PayPal payment process. After the payment is sent your invoice status will be updated to 'paid'.