Client Support
Limited Access Only: AVL Networks keeps all client to support interactions private. All account credentials, activity, and interactions are kept within the client's Portal. This content is kept secure and only viewable to the specific client and the AVL support team. Therefore, we are limited in providing 'public assistance', such as live chat. Many other hosting company's do provide this service, however we have chosen not to for security reasons. This is in the best intrest of our clients and their privacy. We do publicly provide cPanel, WHM, and Billing Portal assistance.
Please select a link from the list below to continue.
Billing Portal Overview
cPanel Overview
WHM Overview
Billing Portal Overview
AVL Networks Billing Portal: The purpose of this portal is to provide our clients with hassle free billing management and client support. It only takes a few minutes to familirize yourself with our billing portal. Most of the content is straight foward, however if you have any trouble please continue reading this file.
| AVL Billing Portal - Invoice Overview | ||
| View Your Paid Invoices | BILLING -> active invoices -> Select Billing Type 'Paid' | |
| View Your Unpaid Invoices | BILLING -> active invoices -> Select Billing Type 'Unpaid' | |
| View Your Recurring Invoices | BILLING -> recurring -> Next Recurring Charges | |
| AVL Billing Portal - Support Overview | ||
| View Open Support Tickets | SUPPORT -> overview -> viewing overview | |
| View Closed Support Tickets | SUPPORT -> closed tickets -> viewing closed tickets | |
| Submit A Support Ticket | SUPPORT -> submit ticket -> Complete fields, then click 'submit ticket' | |
Extensive AVL Networks Billing Portal OverviewView Your Paid/Unpaid Invoices: While at this location, you can select "Paid", "Unpaid" or "All Types" from the upper right drop downn menu. This will output your chosen results.
View Your Recurring Invoices: This location will list all recurring charges that are active on your account. A recurring charge is a charge that is automatically paid either monthly or yearly (whichever the client chose during signup).
View Your Open Support Tickets: This location will list all open support tickets along with the ticket's type, status, and priority.
View Your Closed Support Tickets: This location will list all closed support tickets along with the ticket's subject, status, and priority.
Submit A Support Ticket: To submit a support ticket, browse to the location shown above (SUPPORT -> submit ticket) and complete all of the fields. This includes ticket type, priority, subject, and message. You can also optionally upload a file if necessary. (Maximum Size: 2MB)
Pay Your Invoice: To pay an invoice browse to your active invoices (BILLING -> active invoices). Then check the box next to the invoice that you want to pay. A 'Pay Invoice' button will appear after you check the box. Click 'Pay Invoice'. You will then be taken to a PayPal checkoout page. Complete the PayPal payment process. After the payment is sent your invoice status will be updated to 'paid'.
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